Ambulance dispatchers work in a communication center, often called a Public Safety Answering Point (PSAP). Most dispatchers work for local governments, but some work for larger jurisdictions or for private companies. They are largely employed by law enforcement agencies and fire departments. Most dispatchers work 8- to 12-hour shifts, but some agencies choose to use 24-hour shifts. Dispatchers often have to work weekends, holidays, and overtime, as emergency calls can come in at any time.
Work as a dispatcher can be stressful. They may have to work long hours, take many calls, and deal with troubling situations. Some calls may be distressing, and the pressure to respond to emergency situations quickly can be demanding.