Cargo and freight agents facilitate shipments of goods through airline, train, and trucking terminals and shipping docks. Agents ensure that shipments are picked up and delivered on time, paperwork is completed, and fees are collected. For international shipments, agents prepare and verify customs and tariff forms. Some other things they do include:
Agents typically manage shipments for multiple clients at once. They often arrange their clients’ cargo and freight by destination, and send out many clients’ shipments simultaneously. Most cargo and freight agents store and use records on computers. They use bar codes and the Internet to track shipments and use spreadsheets to manage inventories. Although cargo and freight agents sometimes pack items for shipping and take them to a loading dock or station, that is not their primary role.