This is a high stress customer service job. Clients, coworkers, friends, and family will approach you in an agitated state, and you're expected to talk them down from high ledges while using a mysterious mix of logic, experience, and intuition to isolate and (hopefully) fix their technical issues. Keeping abreast of new products means you're constantly researching and/or certifying, which can be exhausting at times. Pluses: it's rewarding when a satisfied customer expresses appreciation for your "magic" skills, and your day is usually full of variety.
I love repairing computers. Mainly disassemble / reassemble broken laptops and replacing the faulty parts. I find anything with a desktop not to just be too simple. On the software side I enjoy recovering data or removing viruses. I just want to take my job into a career. A step further. Just unsure where to go.