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Becoming a successful customer service representative is not as easy as you’d think. True, the majority of the population could probably pass as an average customer service representative, but it takes a specialized skill set to be successful.
Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can make her feel helpless and question her own skills.
What is the Difference Between Good and Bad Customer Service?
It is important to handle customer complaints properly. You want to keep customers happy otherwise they will most likely stop shopping there at your company. Here are ten tips on how to handle customers complaints properly.
A customer service representative is a professional who works directly with or directly for the customers and prospective customers of a given company.
Customer service representatives are the direct link between the company that they work for and the clients looking for service. They are the initial point of contact and it is their job to help customers, answer their questions and to provide assistance.