Articles on Customer Service Representative


Top 15 Things Every Successful Customer Service Representative Must Do

Becoming a successful customer service representative is not as easy as you’d think. True, the majority of the population could probably pass as an average customer service representative, but it takes a specialized skill set to be successful.

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Important Qualities Of Customer Service

Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can make her feel helpless and question her own skills.

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How To Provide Proper Customer Service

What is the Difference Between Good and Bad Customer Service?

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10 Tips On How To Handle Customers Complaints

It is important to handle customer complaints properly. You want to keep customers happy otherwise they will most likely stop shopping there at your company. Here are ten tips on how to handle customers complaints properly.

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What Is A Customer Service Representative?

A customer service representative is a professional who works directly with or directly for the customers and prospective customers of a given company.

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How To Work As A Customer Service Representative

Customer service representatives are the direct link between the company that they work for and the clients looking for service. They are the initial point of contact and it is their job to help customers, answer their questions and to provide assistance.

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