I worked in a call center. I liked the part where I resolved a customer's problem. I didn't like the internal politics or the nonsense I had to peddle to customers. I didn't like having to get off the phone because the clock was ticking, even when a supervisor knew the issue wasn't resolved. I didn't like that the only time I could talk to my co-workers was before or after work and during lunch.
Being a customer service representative is a great opportunity to help people and to learn to be effective in a short period of time. Superior oral communication skills are a must if you want to do the job well. It also helps to work in an industry that correlates with your interests. I worked in finance, which was right up my alley. The only drawbacks to this job were low pay, and sitting at a desk all day.
I am only in this job because it helps pay my bills and requires as much away time from direct face to face contact with humans. I would not recommend this type of job to artistic or creative types as it can really drain you emotionally as well as physically leaving you with zero creative juice. After 7 years of learning skills that I could have learned if I majored in Business, I will be refocusing on what is important - getting back on track to be in a creative role.
Working with cell phone customer service was hard for me because I want to please everyone and do everything I can and for some people that was not enough and it was discouraging to hear so much complaining day in and day out all day long
Being a customer service representative is quite an experience! With each person you meet, you are exposed to something new. Yes, it does require a bit of thinking on your feet. You have to keep the customer happy while figuring out how to solve their problem. I admit, sometimes it's not easy because there are days when you're hit with a person that's having a bad day or someone with a flat-out horrible attitude. Take heart though, the customers will be easy to handle more often than not. In any case, always remember that at the end of the day, all the customer wants is some help.
Once you get past that hump of dealing with their problems, it is actually pretty enjoyable. It's a great opportunity to meet and chat with some pretty interesting people. Heck, you might even meet your next girlfriend/boyfriend.
It's mostly thankless. You have people calling in usually already upset, and most of the time it's your job to not only calm them down, but then try to pitch them an upgrade or another product. Then there are the hour phone calls where you try figuring out how to solve someones problem, only to send them to another department. It mostly sucks. Sorry to be such a downer, but that was my experience.
I love helping people help themselves and I like the fact that the environment is always changing and there's always something to learn. However, it can be fast paced, which can be daunting and sometimes stressful.
Being a Customer Service Representative was interesting. I liked helping people solve their problems. I did not however like the complete and total lack of natural light and remaining stationary all day.
I have worked as a CSR in both a mid-sized food manufacturing environment and now in an FBO, which is essentially a private jet airport. The former was not my favorite, but my current position is great! It is fast-paced, involves lots of coordinating and multitasking, and I am able to spend time chatting with pilots and my amazing coworkers. I also work weekends and varying shifts throughout the week, so I am able to attend school at the same time. Overall, my coworkers are what really make the job enjoyable.