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Tony discusses the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture.
Customer service speaker, Jeff Mowatt shares tip on how to convey a positive attitude - even when dealing with customers who are tired, rushed, and stressed.
What happened to the customer always being right? Better TV's Brooke Carlson went in search of good customer service.
Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin America team.
Highly entertaining and motivational, the Give 'em the PICKLE training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.
Richard McMunn explains how to pass a customer service interview successfully.
Having the correct customer service skills can maintain a company's image and prevent them from losing customers. Knowing how to handle frustrated customers and when to get a supervisor involved to resolve serious problems is discussed in this role-playing and case study video.
There are six steps that must occur in every tech support call in order for it to be successful. In this customer service tutorial video, IT author and speaker Don R. Crawley explains the six steps and includes a sample technical support call as an example.
Learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee.