Many customer service representatives work in telephone call or customer contact centers. Others work in insurance agencies, banks, stores, or other organizations that interact with customers. Some work from home. Although the number of at-home agents is still relatively small, their numbers are growing.
Customer contact center workers usually sit at a workstation with a telephone, headset, and computer. These centers may be crowded and noisy, and the work can be repetitive or stressful, with little time between calls.
Customer service representatives who work in retail stores may interact in person with customers. Whether they interact by phone, chat, or in-person, they may have to deal with difficult or angry customers, which can be challenging.