Insurance sales agents typically do the following:

• Call potential clients to expand their customer base • Interview prospective clients to get data about their financial resources and discuss existing coverage • Explain the features of various policies • Analyze clients’ current insurance policies and suggest additions or changes • Customize insurance programs to suit individual clients • Do administrative tasks, such as keeping records and handling policy renewals • Help policyholders settle claims.

Insurance sales agents commonly sell one or more types of insurance, such as property and casualty, life, and health and long-term care. Property and casualty insurance agents sell policies that protect people and businesses from financial loss resulting from automobile accidents, fire, theft, and other events that can damage property. For businesses, property and casualty insurance also covers injured workers' compensation, product liability claims, or medical malpractice claims. Life insurance agents specialize in selling policies that pay beneficiaries when a policyholder dies. They also sell annuities that promise a retirement income. Health and long-term care insurance agents sell policies that cover the costs of medical care and assisted living services in old age. They may also sell dental insurance and short-term and long-term disability insurance.

An increasing number of insurance sales agents offer their clients comprehensive financial planning services, especially for clients approaching retirement. These services include retirement planning, estate planning, and help in setting up pension plans for businesses. In addition to offering insurance, these agents may become licensed to sell mutual funds, variable annuities, and other securities. This practice is most common with life insurance agents who already sell annuities, but many property and casualty agents also sell financial products.

Many agents spend a lot of time marketing their services and creating their own base of clients. They do this in a variety of ways, including by making “cold” sales calls to people who are not current clients. They also find new clients through referrals by current clients. Keeping clients happy so they recommend the agent to others is a key to success for insurance sales agents.