Most large, full-service hotels require applicants to have a bachelor’s degree. Smaller hotels generally seek applicants who have an associate’s degree or certificate in hotel management or operations. Some applicants may qualify with long-term experience working at a hotel. Many hotel employees who do not have hospitality management training, but who show leadership potential and have several years of experience, may qualify for assistant manager positions.
Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities also usually involve relocating to a different city or state.
Lodging managers must have good customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and ensures customer loyalty. Lodging managers also need strong interpersonal skills because they interact regularly with many different types of people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.
All lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, or listening to complaints or criticism from guests.
All lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps them keep good working relationships with the staff. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they must be creative and practical when solving problems.
Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important, as is the need to motivate and direct the work of employees.
Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.