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The duties vary as per the place of work, but the primary duty of a receptionist is to greet the customers and communicate with them and answer their queries.
The impression that the receptionist will have on the customers, is the impression that the customers will have towards the organization and its people. Be it in person, or via telephone, a receptionist shoulders a huge responsibility in creating goodwill of the organization.
In earlier days, a receptionist was responsible only for a few tasks that included answering calls, forwarding them to respective departments, receiving and sending mail, taking care of correspondence, welcoming visitors and tending to their needs. Today, with technological development and increase in scope, the duties of a receptionist have undergone tremendous change.
The receptionist represents the public face of a business. She is often the first person a customer sees or the first voice he hears over the phone. Because of this, it is important that the receptionist conducts herself in a professional manner to give customers a good first impression.
When you become a receptionist, you become the warm and welcoming face that represents an organization. The receptionist is the first point of contact for clients, and also the person that both staff and customers turn to for assistance.
Receptionists work in a range of industries or work environments. Each has specific job requirements, but you can position yourself for success as a receptionist in virtually any setting.