We surveyed 43,269 customer service representatives to learn what personality traits and interests make them unique. Here are the results.
Customer service representatives are enterprising and social
Customer service representatives tend to be predominantly enterprising individuals, which means that they are usually quite natural leaders who thrive at influencing and persuading others. They also tend to be social, meaning that they thrive in situations where they can interact with, persuade, or help people.
If you are one or both of these archetypes, you may be well suited to be a customer service representative. However, if you are realistic, this is probably not a good career for you. Unsure of where you fit in? Take the career test now.
Here’s how the Holland codes of the average customer service representative break down:
The top personality traits of customer service representatives are social responsibility and agreeableness
Customer service representatives score highly on social responsibility, indicating that they desire fair outcomes and have a general concern for others. They also tend to be high on the measure of agreeableness, meaning that they are very sensitive to the needs of others and value harmony within a group.
Once again, let’s break down the components of the personality of an average customer service representative: