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What is an Operations Manager?

Also known as: Business Manager, Facilities Manager.

An operations manager has a niche in companies that offer products and services, and is responsible for the aspects of operations and production within a company. He or she oversees the production of goods in a company and does whatever is possible to increase the efficiency of the production machine of the business.

The duties of an operations manager vary depending on the organization, but generally include: managing quality assurance programs, supervising, hiring, and training other employees, monitoring existing processes and analyzing their effectiveness; and creating strategies to improve productivity and efficiency.

What does an Operations Manager do?

An operations manager fills a pivotal role in a business, government or other organization. The precise tasks of an operations manager depend in large part upon the nature and size of the company or organization, however a wide range of business and interpersonal skills are needed to succeed.

A business operations manager plans and organizes the activities of a business, government agency, and non-profit organization. Depending on the organization, business operations managers may be responsible for overseeing a variety of departments; from human resources to accounts payable. Job duties may include reviewing budgetary information, monitoring expense reports, coordinating educational assignments for staff, interpreting financial data, and performing cost-benefit analysis on internal programs.

Duties of an operations manager may include:

  • Improving the operational systems, processes and policies in support of the organization's mission
  • Supporting better management reporting, information flow and management, business process and organizational planning
  • Playing a significant role in long-term planning, including initiatives geared towards operational excellence
  • Developing individual program budgets
  • Managing and increasing the effectiveness and efficiency of support services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
  • Driving initiatives in the management team and organizationally that contribute to long-term operational excellence

What is the workplace of an Operations Manager like?

An operations manager is integral to the stability and growth of a business. Employment can be found in just about any industry; transportation, retail, insurance, healthcare, construction, hospitality, and manufacturing to name a few.

How can I become an Operations Manager?

Most operations managers have a minimum of a bachelor's degree in business administration, finance, management, or accounting. Some employers may require a Master of Science in Finance or a Master of Business Administration. Topics covered typically include statistics and mathematical models, strategy, and accounting principles. Courses on consumer psychology and organizational behaviour are also recommended. Students may choose specific classes to cater their education towards a particular industry, like healthcare or telecommunications.



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Further Reading

  • Top 3 Skills You Need to Be an Operations Manager

    Operations management is an ever-changing and satisfying career for many, but it requires a very broad skill set and isn’t for everyone. Not sure if you have what it takes? Here’s an overview of the most important qualities you need to be a successful operations manager.

  • Life as an Operations Manager

    The duties of an operations manager are not clearly defined and can vary from organization to organization, but there are a few general duties that an operations manager has to have to some degree of strength in, to become a successful operations manager.

  • Hotel Operations Manager

    The Operations (or 'Ops') Manager is in charge of running the hotel operation on a day to day basis on behalf of the General Manager. This mainly means focusing on operational delivery, making sure customers get the right level of service throughout the hotel. Equally important is that service is delivered cost efficiently, and within legal and company requirements.

  • What Does an Operations Manager Do?

    An operations manager is a senior-level employee who oversees the production of goods and/or providing of services. His or her aim is to ensure that the organization is running as smoothly and efficiently as possible, and that the goods and/or services produced meet client or customer needs.

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