What is a Technical Support Specialist?
Table of Contents
A technical support specialist is someone who provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. Some examples of these issues are slow performance, connection problems, and an inability to access data. Technical support specialists are able to deal with most customer issues over the telephone or through email, however some issues need to be dealt with on site, especially if the computer software and hardware needs to be modified, cleaned, or repaired. A computer repair technician would typically be sent out to take care of any repairs.
What does a Technical Support Specialist do?
Technical support specialists are knowledgeable about computer systems, electronic systems, and software applications. They can educate people, answer questions, and troubleshoot any related problems about technology-based products and services. When helping customers and end-users, the technical support specialist will ask specific questions in order to understand the issue. Since most customers are not familiar with technical terms and may be frustrated in trying to explain the problem, the support specialist will require patience, good listening skills and excellent communicating skills.
Some technical support specialists works internally for a company, and their job includes conducting on-going testing of the company's existing equipment and software programs. If new software or hardware is received, they will test the product, provide feedback to the vendor, and make sure the products are compatible with the company's existing products and systems. When systems are re-vamped company-wide, the technical support specialist will set up training sessions to introduce the new software or hardware to the employees, explaining how they work in layman's terms. One-on-one training is sometimes provided for managers in each department of the company.
Find your perfect career
Would you make a good technical support specialist? Sokanu's free assessment reveals how compatible you are with a career across 5 dimensions!
What is the workplace of a Technical Support Specialist like?
A technical support specialist may work in a help-desk environment or provide technical support in an company's IT department. They may work in a variety of fields, including computer systems, telecommunications, educational services and finance. Some technical support specialists may be able to work from home, while others must travel to clients' homes to provide computer support. They often work irregular hours to meet consumer needs.
Average Day for a Computer Support Specialist
Information Technology - Technical Support Specialist
Computer Support Specialists
Meet An Expert - Nick, Tech Support Specialist
What Is a Technical Support Specialist?
A technical support specialist is the person who is normally expected to answer questions about technology-based products and services and educate people on their use.
Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods.
Technical Product Manager
Computer Systems Administrator
Broadcast and Sound Engineering Technician
Social Media Manager
Audio and Video Equipment Technician
Search Engine Optimization Specialist
Collections With This Career
- ISFJ Careers
- Jobs for people who are interested in Personal service
- Jobs for people who are interested in Information Technology
- Careers for Political Science majors
- Careers for Communications majors
- Careers for Computer Science majors
- Careers for Liberal Arts majors
- ISFJ individuals have excellent analytical abilities, great people skills, and healthy social relationships. They are meticulous to the point of perfectionism, and consistently strive to make others happy. Read More
- Discover careers for people who are interested in Personal service. Read More
- Discover careers for people who are interested in Information Technology. Read More
- The most common careers people pursue after attaining a Political Science degree. Read More
- The most common careers people pursue after attaining a Communications degree. Read More
- The most common careers people pursue after attaining a Computer Science degree. Read More
- The most common careers people pursue after attaining a Liberal Arts degree. Read More
Find your perfect career
Take the Sokanu Career Test
Would you make a good technical support specialist? Sokanu's free assessment reveals how compatible you are with a career across 5 dimensions!Take the free career test
The Shortcut to Purpose
The new eBook from Sokanu.Learn more
Jobs in your area
- Loading jobs...