What a modern-day practitioner of this profession does depends largely on the type of institution or facility employing him or her. This is due mainly to the fact that the needs of the clients of these facilities vary. Thus, the responsibilities of those who work for a hotel varies somewhat from those who work for cruise ships, casinos, resorts, private individuals, corporations, and so on.
There are duties and responsibilities, however, which are common across the board. Foremost among these is communicating with the facility or institution’s customers. They are often the people these customers go to when they have concerns or needs they want met. These communications are done in person, over the telephone, and, more recently, over the Internet.
Another common responsibility is being an information resource on how to enjoy the services offered by a facility, as well as those found in its surrounding areas. Concierges are expected to be able to know the best possible routes from one point to another, whether by foot, by public transportation, or by private vehicle. People expect them to be able to know where to find events, tourist spots, destinations, and other things that they may be interested in.
In connection to being a reliable source of local information, part of the job is to be able to book customers into different events, to make reservations for them at their intended destinations, or to acquire the requisite tickets. They can also help make appointments or assist in arranging their customer’s itinerary so that the client can make the most of his or her stay.