Utility meter readers connect and disconnect utilities at different locations. Gas, electric, steam consumption, and water meters all must be read with electronic devices, or the findings must be written down in a route book to enter into the computer at the end of the collection route. Readers drive or walk down specific routes to gather information from each customer on that route.
Meter readers check meters on properties for defects and damage as well as for signs of utility theft with unauthorized connections to any systems. Readers must report all lost or broken utility keys to their supervisors immediately. Reports must also be made about any problems with the meters or about difficulty getting to the meter to read them. This includes reporting aggressive dogs to the proper authority.
Meter readers are responsible for recognizing abnormal output of utilities, such as extremely high electricity, gas, or water usage, and for finding the source of the utility leak or problem before repairing it.
Customer service plays a large role in this position. Meter readers must be able to keep a cool disposition in situations where customers are extremely unhappy about disconnection due to non-payment. Readers will direct customers to the proper customer service or collections representatives via telephone and answer pertinent questions whenever possible. Meter readers may also have the opportunity to collect past due bills instead of disconnecting service. In the case that meters aren’t accessible at the time of connection, disconnection, or reading, meter readers make arrangements with the customer for a time to be able to access the equipment to get an accurate read.
Meter readers use physical activity to do their jobs, including considerable movement of the hands, arms, and legs. Readers climb, lift, and sometimes balance to get meter information, and the job requires a lot of walking.
Once meter readers are finished with their route, they must take their route books back to the utilities office and enter the findings into the computer, or hand the books off to another employee that is responsible for data entry. If this is the case, the meter readers must neatly transcribe and record the information into their route books so that their writing can be easily read without error.