$38k $38k
102k 102k
-2.9% -2.9%
3.1/5 3.1/5
H.S. High School

Ambulance Dispatcher Job Outlook

There are currently an estimated 102,000 Ambulance Dispatchers in the United States. The Ambulance Dispatcher job market is expected to shrink by -2.9% between 2014 and 2024.

Ambulance Dispatcher Employability Rating

D Sokanu rates Ambulance Dispatchers with a D employability rating, meaning this career should provide weak employment opportunities for the foreseeable future. Over the next 10 years, it is expected the US will need 25,500 Ambulance Dispatchers. That number is based on the retirement of 25,500 existing Ambulance Dispatchers.

Demand for Ambulance Dispatchers

While demand for ambulance dispatchers may be spurred by an aging population and a subsequent increase in emergency medical calls, consolidation of call centres and potential budget constraints of local and state governments will likely limit the number of added positions. However, due to the stressful nature of this occupation, the relatively low pay, and a competitive environment, the regularity of workers leaving the field ensures that there will always be openings for emergency dispatchers. Some new openings are expected, as dispatch centres need to handle more calls due to ongoing increases in cell phone use. Additional new hires should eventually result from ‘Next Generation 9-1-1,’ a developing technology which will allow dispatchers to receive video and text communications, thereby increasing the amount of information they must manage. As dispatching technology becomes more complex, job seekers with advanced computer skills will be most in demand. Bilingual or multilingual candidates will also enhance their employability. Though not required in this occupation, a university degree or certificate in criminal justice or a related discipline will typically place job candidates at the top of employers’ lists. Those who obtain Emergency Medical Dispatcher (EMD) certification from the Association of Public-Safety Communications Officials (APCO) will be qualified to coach callers through basic, potentially life-saving procedures while they await paramedics. This credential is considered a particularly valuable asset in the field. Other designations, such as the National Emergency Number Association’s Emergency Number Professional (ENP) or APCO’s Registered Public-Safety Leader (RPL), further reflect job seekers’ dedication to their career. Equally as valued as this formal education and training for ambulance dispatchers are the capacities to listen, to calmly gather and give information, and to think quickly under pressure. Although they are, of course, required in all jurisdictions, most ambulance dispatchers are employed in large urban centres. Opportunities for advancement in the field are most commonly found in supervisory roles, training, and policy/procedures administration.

Supply of Ambulance Dispatchers

The Ambulance Dispatcher industry is concentrated in Texas, California, and Florida.

Ambulance Dispatcher Job Market by State

State name Employed Ambulance Dispatchers
Texas 7,820
California 7,170
Florida 6,110
Ohio 4,160
New Jersey 4,140
New York 4,060
Illinois 3,970
North Carolina 3,610
Georgia 3,300
Pennsylvania 3,270
Virginia 3,010
Missouri 2,710
Massachusetts 2,530
Alabama 2,320
Tennessee 2,290
Michigan 2,120
Indiana 2,060
Louisiana 1,820
Oklahoma 1,800
Arizona 1,740
Washington 1,720
Colorado 1,660
Mississippi 1,470
Maryland 1,410
Connecticut 1,380
Minnesota 1,380
South Carolina 1,360
Kentucky 1,350
Wisconsin 1,220
Kansas 1,140
Arkansas 1,100
Iowa 1,070
Nebraska 920
Oregon 860
West Virginia 850
New Mexico 820
New Hampshire 790
Maine 740
Nevada 600
Utah 540
Idaho 470
Montana 460
Rhode Island 430
South Dakota 350
Vermont 300
Alaska 270
Wyoming 260
Puerto Rico 240
Delaware 240
Hawaii 200
District of Columbia 140
North Dakota 110

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Should I be an Ambulance Dispatcher?

Think you might be interested in becoming an Ambulance Dispatcher? Here are your next steps.

  1. Take the Sokanu Career Test

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  2. Get the Education

    • George Washington University | Washington, DC
      Offers: Bachelors
    • Georgetown University | Washington, DC
      Offers: Bachelors
    • Johns Hopkins University | Baltimore, MD
      Offers: Bachelors
    • University of Delaware | Newark, DE
      Offers: Associates, Bachelors
    • American University | Washington, DC
      Offers: Certificate, Bachelors
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