$38k $38k
102k 102k
-2.9% -2.9%
3.1/5 3.1/5
H.S. High School

Ambulance Dispatcher Job Outlook

There are currently an estimated 102,000 Ambulance Dispatchers in the United States. The Ambulance Dispatcher job market is expected to shrink by -2.9% between 2014 and 2024.

Ambulance Dispatcher Employability Rating

D Sokanu rates Ambulance Dispatchers with a D employability rating, meaning this career should provide weak employment opportunities for the foreseeable future. Over the next 10 years, it is expected the US will need 25,500 Ambulance Dispatchers. That number is based on the retirement of 25,500 existing Ambulance Dispatchers.

Demand for Ambulance Dispatchers

While demand for ambulance dispatchers may be spurred by an aging population and a subsequent increase in emergency medical calls, consolidation of call centres and potential budget constraints of local and state governments will likely limit the number of added positions. However, due to the stressful nature of this occupation, the relatively low pay, and a competitive environment, the regularity of workers leaving the field ensures that there will always be openings for emergency dispatchers. Some new openings are expected, as dispatch centres need to handle more calls due to ongoing increases in cell phone use. Additional new hires should eventually result from ‘Next Generation 9-1-1,’ a developing technology which will allow dispatchers to receive video and text communications, thereby increasing the amount of information they must manage. As dispatching technology becomes more complex, job seekers with advanced computer skills will be most in demand. Bilingual or multilingual candidates will also enhance their employability. Though not required in this occupation, a university degree or certificate in criminal justice or a related discipline will typically place job candidates at the top of employers’ lists. Those who obtain Emergency Medical Dispatcher (EMD) certification from the Association of Public-Safety Communications Officials (APCO) will be qualified to coach callers through basic, potentially life-saving procedures while they await paramedics. This credential is considered a particularly valuable asset in the field. Other designations, such as the National Emergency Number Association’s Emergency Number Professional (ENP) or APCO’s Registered Public-Safety Leader (RPL), further reflect job seekers’ dedication to their career. Equally as valued as this formal education and training for ambulance dispatchers are the capacities to listen, to calmly gather and give information, and to think quickly under pressure. Although they are, of course, required in all jurisdictions, most ambulance dispatchers are employed in large urban centres. Opportunities for advancement in the field are most commonly found in supervisory roles, training, and policy/procedures administration.

Supply of Ambulance Dispatchers

The Ambulance Dispatcher industry is concentrated in Texas, California, and Florida.

Ambulance Dispatcher Job Market by State

State name Employed Ambulance Dispatchers
Texas 7,530
California 6,680
Florida 6,120
Ohio 4,250
New Jersey 4,190
New York 4,090
Illinois 3,770
North Carolina 3,550
Pennsylvania 3,520
Georgia 3,410
Virginia 3,140
Massachusetts 2,550
Alabama 2,540
Missouri 2,500
Tennessee 2,410
Indiana 2,070
Michigan 2,070
Arizona 1,830
Oklahoma 1,790
Colorado 1,720
Kentucky 1,560
Louisiana 1,510
Maryland 1,450
South Carolina 1,430
Washington 1,420
Mississippi 1,400
Connecticut 1,280
Minnesota 1,230
Wisconsin 1,210
Nebraska 1,090
Iowa 1,070
Kansas 1,070
Arkansas 1,010
West Virginia 900
New Mexico 860
Oregon 850
New Hampshire 730
Maine 700
Utah 680
Nevada 620
Montana 510
Idaho 470
Rhode Island 420
South Dakota 320
Alaska 310
Puerto Rico 300
Wyoming 290
Vermont 280
Delaware 250
Hawaii 200
North Dakota 160
District of Columbia 150

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