A cargo and freight agent is someone who coordinates and facilitates incoming and outgoing shipments for transportation companies and other businesses. They typically work in warehouses, stockrooms, or shipping and receiving stations.
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Cargo and freight agents facilitate shipments of goods through airline, train, and trucking terminals and shipping docks. Agents ensure that shipments are picked up and delivered on time, paperwork is completed, and fees are collected. For international shipments, agents prepare and verify customs and tariff forms.
Some other things cargo and freight agents do:
Cargo and freight agents typically manage shipments for multiple clients at once. They often arrange their clients’ cargo and freight by destination, and send out many clients’ shipments simultaneously. Most cargo and freight agents store and use records on computers. They use bar codes and the Internet to track shipments and use spreadsheets to manage inventories. Although cargo and freight agents sometimes pack items for shipping and take them to a loading dock or station, that is not their primary role.
Cargo and freight agents typically work in warehouses, stockrooms, or shipping and receiving stations. Often, these worksites are not temperature-controlled. As a result, some agents spend time working in cold storage facilities or may be exposed to all types of weather on outdoor loading platforms.