What is a Flight Attendant?

Also known as: In-Flight Crew Member, Cabin Crew Member, Stewardess, Air Host, Air Hostess, Cabin Attendant, Airline Stewardess, Airline Steward.

A flight attendant is someone whose primary duty is to ensure the safety and comfort of passengers during an airline flight. They are part of the cabin crew for the plane, a team of personnel who operate a commercial, business, or even military aircraft while traveling domestically or internationally. Since the career began in 1912, male flight attendants have also been known as stewards or air hosts and females as stewardesses or air hostesses. Flight attendants are specially trained for the aircraft in which they work, since passenger safety is their foremost concern.

What does a Flight Attendant do?

Almost all of the flight attendant's duties are safety-related, though customer service is also important. Approximately one hour before each flight, attendants are briefed by their captain. Weather conditions, possible turbulence, flight duration, and other factors that may affect the upcoming flight are discussed in detail. They are also briefed on safety details and emergency equipment supplies relevant to the aircraft they will be flying. A list of passengers is verified and attendants are notified if any special needs passengers, small children, or VIPs will be boarding the flight.

After the briefing, flight attendants inspect the aircraft, ensuring the safety equipment is in place and working properly. If a piece of equipment, such as a fire extinguisher, is found unserviceable, flight attendants must replace the item prior to takeoff. Once passengers are called to board, flight attendants assist with the boarding process. They aid any special needs passengers, children, or VIPs to ensure they receive the proper care while boarding. Tickets and seating positions are verified, and attendants check for both accuracy and possible fraudulent or stolen tickets. Attendants also monitor passengers; they are trained to detect suspicious behaviour and evidence of malicious intent, to prevent hijacking or terrorism. In addition, they help passengers load carry-on baggage, checking that each adheres to aircraft or airline size and weight restrictions.

Flight attendants are also responsible for briefing the passengers on safety standards specific to the aircraft in a safety demonstration. Passengers are made aware of how to locate their nearest emergency exit, how to properly buckle their safety belts, what to do in the event of turbulence, how to operate safety vests or flotation devices, and how to use the drop-down oxygen masks. In some cases, passengers will watch a short video covering this information while the flight attendant monitors their behaviour. After the safety demonstration, attendants secure the cabin, making sure electronic devices and cell phones are turned off, carry-ons are stowed correctly, seats are in an upright position, and tray tables are stowed. The entire procedure, from boarding to takeoff, is known as pre take off service.

After the plane is safely in the air, flight attendants check for passenger comfort. They deliver headphones or pillows to passengers who request them and serve food or drinks. In addition to serving the customers, flight attendants must conduct regular safety checks and listen for unusual noises. Once the plane begins its descent, attendants must ensure all trash has been removed from the cabin and seats are in their correct positions before performing a final safety check. After landing, attendants assist passengers in safely deplaning the aircraft.

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What is the workplace of a Flight Attendant like?

Since airlines operate day and night and year-round, flight attendants must have a flexible schedule. Generally, they work no more than 12 hours per day, but may in some cases - especially in the event of oversea international flights - work 14 hours or more. Attendants also work on holidays and weekends and typically fly for 65 to 90 hours per month, with another 50 hours spent on the ground preparing or waiting for flights.



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Further Reading

  • What Is A Corporate Flight Attendant? www.wisegeek.com

    A corporate flight attendant is a flight attendant who provides services on noncommercial aircraft such as corporate jets and charter planes.

  • Flight Attendant Jobs: What It Takes To Work At 30,000 Feet In The Sky www.huffingtonpost.ca

    Depending on whom you ask, being a flight attendant isn't just a job — it's a lifestyle, and a competitive one at that. After all, not many occupations include 'travelling around the world' as part of the job description.

  • Everyone Wants To Be A Flight Attendant www.businessweek.com

    Whenever airlines advertise openings for flight attendants, the applications gush in. Southwest Airlines (LUV) recently received 10,000 applications for 750 attendant positions—in about two hours.

  • What Are The Different Flight Attendant Jobs? www.wisegeek.com

    There a several different flight attendant jobs available with commercial airlines as well as private enterprises.

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