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A spa manager is responsible for the day-to-day operations of a health or beauty spa. They handle the bookkeeping, the employees, and the services that are offered by the spa. Depending on the size of the facility, they may be more into the business side of things, or they may play more of a customer service role. Other than the owner, they are second in command and in charge of all of the aspects of the business.
A spa manager handles the bookkeeping for the business, as well as the payroll and vendor payments. They also work with vendors to order needed supplies for the spa, and keep track of all incoming and outgoing inventory in order to keep things running smoothly.
Another business responsibility for the spa manager is to run promotional campaigns. They are responsible for the advertising methods and the production of flyers and other advertising tools. Managers are also responsible for conducting training workshops for employees, so as to keep their employees up to date with new skills in the spa industry. They will also arrange for special training classes, such as CPR and other certifications.
Spa managers are responsible for employee relations. They conduct all of the hiring, firing, and training of employees. They provide the disciplinary actions and performance reviews for employees and monitor employees for correct work performance.
Most spa managers have a private office where they can conduct the business aspects of the job. The spa environment may involve exercise rooms, massage rooms, various therapy rooms, pools, and a reception/retail area. The manager alternates between the office environment and the spa area as they carry out their managerial duties throughout the day. They may also have to work in a storeroom environment at times to check on inventory.
Spa managers find their workplace a wonderful place to be just from the sheer nature of the relaxed environment. While the business aspects of the job can at times be stressful, the relaxing surroundings can often help with those stresses.
Requirements to be a spa manager vary depending on where you live. Most management positions require some type of degree or certificate in business management, so that one knows how to conduct the business aspects of the spa. It also helps to have further certifications and experience working within the spa business, such as:
Excellent people skills are vital in being a spa manager. Since the manager deals with both employees and customers, it is important that they are able to work well with others and have good customer service skills.
Teaching and training skills are also important. The spa industry is constantly changing so the training of employees on new skills and innovations in the industry is vital.
Managerial skills are important. A good manager should be able to run all of the aspects of the business and delegate authority to employees as required.
If you're looking for a career change that features management potential, consider becoming a spa manager. According to the U.S. Bureau of Labor Statistics, projections for employment from 2010 to 2020 in personal care and service occupations were anticipated to grow by 27 percent over the next decade.
Christina Russillo, 38, is director of the spa brand Cowshed. Cowshed spas are all about sociable grooming; they’re a place to visit with friends and are the antithesis of the stuffy spas where you’re shushed whenever you laugh.
Sophie Demaret is our Spa Manager at Constance Le Prince Maurice in Mauritius. Take a look at her typical day spent running the spa on this tropical island.
Whether you are currently in a spa management position, or are an aspiring Spa Manager, these core competencies are 5 of the skills considered to be among the most important ‘hard skills’ a Spa Manager needs to possess, as revealed in a 2012 Report on the state of Spa Management education worldwide.
To head up a busy day or resort spa you'll need to research what skills and talents will be needed to successfully pilot the business. Expect to have a strong grasp of organization, multi-tasking and priorities, financial comprehension, operating budgets, personnel recruitment, training, and performance management.
Spa Management is an excellent career choice with the recent development of new spas within hotels; on the high street and even in medical practices. Wellness is the latest buzz word and with the day to day challenges and pressures of life, an increasing number of people are turning to spa experiences as their way to relax and keep well.